Selbie Opticians provide trusted eye care services, affordable glasses, contact lenses, and hearing care across the Yorkshire region. Disparate systems were hampering the company’s ability to reach its goal of becoming a digital business.

Netpoint Solutions were able to consolidate and manage the existing Legacy systems to improve efficiency, reliability, security and compliance, contributing to greater business growth.

Challenges

With the aim of becoming a digital business, Selbie Opticians realised that their systems were preventing the flexibility and agility to allow for future development and to meet customer expectations. The company needed to reduce application and technology deployment times by providing continuous service improvement tailored to their specific needs and objectives whilst improving security and meeting ever more demanding compliance requirements.

How Our Product Helped

To speed up digitalization, Selbie collaborated with Netpoint Solutions to consolidate and manage its Legacy IT applications and infrastructure. Our team continue to assist with developing new capabilities to support the company’s ongoing digital transformation. This includes application maintenance, development and testing; infrastructure monitoring; ongoing pro-active managed IT support; and helping to manage the performance of all business transactions.

The team successfully completed the complex service transition with 100% of service level agreements. Continuous improvement efforts encompassing automation, analytics tools, an IT template for new store launches, and the creation of a centralised operations bridge, are a key part of the service we provide.

Results

With the ongoing support of Netpoint Solutions, Selbie Opticians receive regular process and system reviews, innovation workshops, and IT readiness assessments for strategic program initiatives. Productivity has already increased by 100%, with greater levels of both employee and customer satisfaction. Internal processes are more efficient, secure and reliable, with plans for further expansion and improvement.

“We are an ambitious healthcare provider and have always seen technology as a huge enabler to allow us to achieve our objectives, but we didn’t know where to start. Fortunately for us, Netpoint Solutions knew exactly how to implement a digital transformation in our business – we could not be happier.”

Kelly Plahay – Owner and Proprietor, Selbie Opticians

Kelly Plahay - Owner and Proprietor, Selbie Opticians
“We can’t thank the Netpoint team enough, they have taken away all of the pain & worry. We now know that our IT setup is secure and will no longer hold us back.”

Kelly Plahay – Owner and Proprietor, Selbie Opticians

Kelly Plahay - Owner and Proprietor, Selbie Opticians

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